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Shangri-La Group

Outlet Supervisor

Shangri-La Group

Posted

last week

Manila, National Capital Region, Philippines

Onsite

PHP 30K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Outlet Supervisor will oversee room service operations at Shangri-La Group. This role involves managing staff and ensuring high-quality service for guests.

About Company

Shangri-La Group is a leading luxury hotel group, known for its exceptional hospitality and premium service standards in the hospitality industry.

Core Requirements

  • Bachelor's degree in hospitality management or related field.
  • Proven experience in food service supervision.
  • Strong leadership and communication skills.
  • Ability to multitask and handle guest inquiries efficiently.
  • Knowledge of food safety and hygiene practices.

Responsibilities

  • Oversee room service operations and staff.
  • Ensure guest satisfaction with timely service.
  • Train and mentor new team members.
  • Monitor inventory and manage stock levels.
  • Implement and maintain food safety protocols.
  • Collaborate with other departments to enhance guest experience.
  • Handle guest complaints and resolve issues promptly.

Must Have skills

LeadershipCustomer serviceProblem-solvingAttention to detailCommunicationTime managementFood safety knowledge

Job Keywords

Outlet SupervisorRoom ServiceFood ServiceHospitalitySupervision

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