Operations Transformation Officer
RCBC
Posted
4 days ago
Taguig, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Operations Transformation Officer will manage customer complaints and conduct root cause analyses. This role requires a focus on recommending system and process improvements.
About Company
Rizal Commercial Banking Corporation (RCBC) is one of the largest private banks in the Philippines, offering a wide range of financial services. It has a strong history of innovation and community partnership.
Core Requirements
- Bachelor's degree in Industrial Engineering or related field
- Experience in loan operations systems
- Strong analytical skills
- Crisis management experience
- Ability to recommend process improvements
Responsibilities
- Manage customer complaints effectively.
- Conduct system and root cause analyses.
- Recommend improvements to processes and systems.
- Collaborate with various departments to enhance operations.
- Monitor and evaluate loan operations.
- Develop strategies for crisis resolution.
- Ensure compliance with banking regulations.
Must Have skills
Job Keywords
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