Operations Team Lead
transcosmos Asia Philippines Inc.
Posted
3 weeks ago
Pasig, National Capital Region, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Operations Team Lead at transcosmos Asia Philippines Inc. is responsible for overseeing team performance in a local account setting. This full-time position requires skills in management and operations, focusing on maintaining high standards in service delivery. Candidates should have mid-level experience, preferably in a similar role within customer operations. The position is based in Pasig, National Capital Region, Philippines, and does not offer remote working options.
About Company
transcosmos Asia Philippines Inc. is a leading provider of outsourcing solutions, focused on improving operational efficiency and customer satisfaction.
Core Requirements
- Bachelor's degree in Business or related field
- 3+ years of experience in operations management
- Strong leadership and team management skills
- Ability to analyze performance metrics
- Effective communication skills
Responsibilities
- Lead and manage the operations team
- Ensure efficient workflow and productivity
- Monitor performance metrics and KPIs
- Train and develop team members
- Facilitate communication between teams
- Handle customer inquiries and issues
- Prepare reports for upper management
Must Have skills
Nice To Have Skills
Job Keywords
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