Operations Supervisor
WNS
Posted
3 weeks ago
Quezon City, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Operations Supervisor will manage team performance and provide coaching to subordinates. The role requires strong problem-solving and analytical skills in a BPO healthcare setting.
About Company
WNS is a global Business Process Management leader, providing a full spectrum of BPM services across various industries. Established in 2008, WNS Philippines has over 11,000 employees and is known for its operational excellence.
Core Requirements
- Active PRC and/or USRN License
- At least 2 years experience as Operations Supervisor/Manager
- Experience in a BPO setting
- Strong problem-solving skills
- Ability to provide effective coaching
Responsibilities
- Manage team performance and metrics
- Provide coaching and feedback to team members
- Perform administrative tasks for operational support
- Lead teams to achieve monthly deliverables
- Ensure compliance with healthcare standards
- Conduct performance evaluations
- Facilitate team meetings and training sessions
Benifits
- Free HMO Coverage
- Paid Leaves
- Skills Training opportunities
- Structured career path
- Safe work environment
Must Have skills
Job Keywords
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