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Operations Specialist
TELUS Digital Philippines
Posted
last week

Taguig, National Capital Region, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Customer Operations Support Service Consulting

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Sema Summary

As an Operations Specialist at TELUS Digital Philippines, you will handle inbound and outbound calls, specifically addressing customer inquiries regarding fitness gadgets. You will be responsible for tracking customer orders and providing timely updates on their status. This role is suitable for junior candidates looking to start their careers in customer service and operations.

About Company

TELUS Digital Philippines is a leader in digitally-enabled customer experience and business process solutions, part of the TELUS International family. With multiple sites in the Philippines, they deliver innovative solutions to enhance customer interactions and drive digital transformation for top global brands.

Core Requirements

High school diploma or equivalent.
Experience in customer service.
Strong communication skills.
Ability to manage orders.
Familiarity with fitness gadgets.

Responsibilities

Handle inbound calls from customers.
Manage outbound call responses.
Answer inquiries related to products.
Track and update customer orders.
Provide order status updates.
Ensure customer satisfaction.
Document customer interactions.

Must Have skills

CommunicationCustomer ServiceProblem SolvingOrder ManagementTime Management

Nice To Have Skills

Familiarity with fitness productsSales SkillsAdaptability

Job Keywords

customer serviceoperationsinbound callsfitness gadgetscall tracking

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