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Operations Specialist
SPX Express
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Logistics Operations Management Customer Analysis

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Sema Summary

The Operations Specialist will ensure seamless execution of operational processes at SPX Express. This role involves monitoring KPIs, analyzing performance trends, and leading initiatives to enhance customer experience.

About Company

SPX Express is a leading logistics partner that empowers businesses across Southeast Asia, Taiwan, and Brazil. They offer flexible and comprehensive logistics services to enhance operational efficiency.

Core Requirements

Diploma or Bachelor’s Degree in logistics or business administration.
Experience in logistics or customer service.
Proficiency in MS Excel.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.

Responsibilities

Monitor delivery trends and investigate issues.
Develop reports detailing operational issues.
Create and implement new operational processes.
Draft and circulate standard operating procedures.
Resolve escalated issues related to deliveries.
Support testing and rollout of new operational features.
Perform quality checks on operational processes.

Must Have skills

MS Excel proficiencyAnalytical skillsOrganizational skillsTime managementCommunication skills

Job Keywords

OperationsLogisticsProcess OptimizationCustomer ServiceKPI Monitoring

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