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Operations Specialist
Bybit
Posted
3 weeks ago

Remote

USD 5K

Mid Level

Contract

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Operations Finance Customer Support Technology

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Sema Summary

The Fiat Operations Specialist will manage daily operations of fiat on/off-ramp infrastructure. This role involves workflow ticket management and cross-team coordination to ensure smooth processing and issue resolution.

About Company

Bybit is a leading cryptocurrency exchange established in 2018, offering a range of services for retail and institutional traders. The company is committed to providing a secure and transparent trading platform.

Core Requirements

1-3 years of experience in operations or customer support
Basic data analysis skills
Strong organizational skills
Excellent written communication in English
Detail-oriented and reliable

Responsibilities

Manage workflow tickets related to fiat gateways
Triage incoming tickets and prioritize urgency
Track ticket status and ensure timely resolution
Support daily fiat operations including deposit/withdrawal issues
Assist with testing and maintenance of new fiat channels
Act as a communication bridge between teams
Maintain and update internal documentation and SOPs

Benifits

Study Growth Fund
Internal Events
Global Collaboration
Career Advancement
Internal Mobility

Must Have skills

Data analysisOrganizational skillsCommunication skillsProblem-solvingExperience with ticketing systems

Job Keywords

OperationsFiatCustomer SupportTicket ManagementFintech

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