Operations Representative
Concentrix
Posted
last week
Mumbai, Maharashtra, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
This role focuses on ensuring customer service meets KPIs. Representatives assist with inquiries and provide resolutions while maintaining a high level of professionalism.
About Company
Concentrix is a global technology and services leader that supports the world's best brands, providing customer service solutions.
Core Requirements
- Graduate or undergraduate in any discipline
- Strong customer service orientation
- Effective written and verbal communication
- Strong attention to detail
- Ability to work in a fast-paced environment
Responsibilities
- Ensure contract compliance with KPIs
- Clarify customer requirements and provide resolutions
- Greet customers in a professional manner
- Maintain knowledge of client products
- Document interactions in the call tracking system
- Participate in customer satisfaction improvement activities
- Handle complex customer queries independently
Benifits
- Social & medical insurance
- Transportation provided
Must Have skills
Job Keywords
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