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Operations Manager
Sutherland
Posted
4 days ago

Angeles, Central Luzon, Philippines

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Management Banking Finance Operations Consulting

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Sema Summary

The Operations Manager will oversee community performance and team strategy in banking and financial services. This role requires strong leadership and analytical skills to manage operations effectively.

About Company

Sutherland specializes in IT Services and Consulting, focusing on digital transformation and business process excellence. They leverage advanced technologies to drive innovation for iconic global brands.

Core Requirements

Bachelor’s Degree preferred
Three years of operations and management experience
Four to five years of banking/financial services experience
Experience managing teams of over 100
Strong analytical and communication skills

Responsibilities

Manage Cluster/Community Performance
Conduct weekly coaching sessions and call audits
Develop team strategies to achieve operational goals
Act as a client advocate
Meet weekly deliverables and compliance checks
Identify and provide suggestions for process improvements
Determine training needs for staff

Must Have skills

Analytical skillsLeadershipTime managementStrong verbal communicationTeam managementProblem-solvingUnderstanding of banking processes

Job Keywords

Operations ManagementFinancial ServicesTeam LeadershipCoachingProcess Improvement

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