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Operations Manager
PartnerHero
Posted
3 weeks ago

Metro Manila

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Operations Management BPO Customer Leadership

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Sema Summary

The Operations Manager oversees the performance and growth of assigned programs in a BPO environment. This role focuses on operational excellence, people leadership, and client satisfaction.

About Company

PartnerHero is an outsourcing and offshoring consulting firm that specializes in providing innovative customer experience solutions. They emphasize a people-first culture and value diversity and inclusion.

Core Requirements

5+ years of BPO operations experience
2-3 years in a leadership role
Strong people management skills
Experience in client-facing responsibilities
Excellent communication skills in English

Responsibilities

Ensure operational excellence across service delivery
Monitor performance metrics and implement improvements
Lead and develop Team Leaders and frontline managers
Serve as a primary escalation point for operational concerns
Support new program launches and transitions
Ensure compliance with company policies and standards
Foster a culture of accountability and engagement

Benifits

Generous paid time off
Comprehensive benefits package
Training and professional development opportunities
Hybrid working arrangements

Must Have skills

LeadershipAnalytical skillsCommunicationClient managementProblem-solvingTeam developmentData-driven decision making

Job Keywords

Operations ManagerBPOCustomer ExperienceLeadershipPerformance Management

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