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PartnerHero

Operations Manager

PartnerHero

Posted

3 weeks ago

Metro Manila

Remote

PHP 60K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Operations Manager oversees the performance and growth of assigned programs in a BPO environment. This role focuses on operational excellence, people leadership, and client satisfaction.

About Company

PartnerHero is an outsourcing and offshoring consulting firm that specializes in providing innovative customer experience solutions. They emphasize a people-first culture and value diversity and inclusion.

Core Requirements

  • 5+ years of BPO operations experience
  • 2-3 years in a leadership role
  • Strong people management skills
  • Experience in client-facing responsibilities
  • Excellent communication skills in English

Responsibilities

  • Ensure operational excellence across service delivery
  • Monitor performance metrics and implement improvements
  • Lead and develop Team Leaders and frontline managers
  • Serve as a primary escalation point for operational concerns
  • Support new program launches and transitions
  • Ensure compliance with company policies and standards
  • Foster a culture of accountability and engagement

Benifits

  • Generous paid time off
  • Comprehensive benefits package
  • Training and professional development opportunities
  • Hybrid working arrangements

Must Have skills

LeadershipAnalytical skillsCommunicationClient managementProblem-solvingTeam developmentData-driven decision making

Job Keywords

Operations ManagerBPOCustomer ExperienceLeadershipPerformance Management

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