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Operations Manager
Computacenter
Posted
last week

Bengaluru, Karnataka, India

Remote

INR 80K

Mid Level

Full Time

Job Categories

Management IT Service Operations Customer

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Sema Summary

The Operations Manager oversees service delivery and team performance while fostering innovation and continuous improvement. This role requires a proactive approach to resource management and customer satisfaction.

About Company

Computacenter is a leading independent technology and services provider, helping large organizations with their technology infrastructure to enable digital transformation.

Core Requirements

Bachelor’s degree in Computer Science or relevant field
12+ years of experience in IT services
2+ years of leadership experience
Knowledge of ITIL practices
Strong interpersonal and communication skills

Responsibilities

Ensure SLA achievement and team performance management
Plan resources and forecasts for team needs
Support projects and integration of new business
Manage relationships with internal and external stakeholders
Monitor personal development and performance of Team Leaders
Promote service improvement initiatives
Ensure compliance with company policies and ISO obligations

Benifits

Leadership training
Coaching
Mentoring
Professional development
International opportunities

Must Have skills

Customer service excellenceData analysis and reportingTime managementEffective verbal and written communicationExperience with operational business systems

Job Keywords

Operations ManagementService DeskTeam LeadershipCustomer SatisfactionContinuous Improvement

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