Operations Manager
UPS
Posted
last week
Pampanga, Central Luzon, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
This position oversees the daily operations of the SPL EMEA team, ensuring efficiency and customer service excellence. The role involves leading and developing team members while driving process improvements.
About Company
UPS is a global leader in logistics and transportation, committed to delivering innovative solutions. With a vision grounded in customer service and sustainability, UPS operates in over 200 countries.
Core Requirements
- Bachelor’s degree preferred
- Experience in logistics and shipping
- Strong organizational skills
- Ability to manage multiple tasks
- Experience supervising teams
Responsibilities
- Monitor and improve service coverage
- Lead team training and development
- Coordinate resolution of service disruptions
- Analyze performance metrics for efficiency
- Implement process improvements
- Manage operations supervisors and their teams
- Escalate issues to improve customer satisfaction
Must Have skills
Job Keywords
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