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Operations Manager
DHL Global Forwarding
Posted
last week

Mumbai Metropolitan Region

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Operations Logistics Management Customer Project

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Sema Summary

The Operations Manager oversees daily operations for the Industrial Projects Division, ensuring timely project delivery and compliance with service requirements. The role emphasizes accuracy in invoicing and strong customer service management.

About Company

DHL Global Forwarding specializes in transportation and logistics, enabling international trade and providing customized solutions. With a presence in over 190 countries, they leverage expertise to maximize operational efficiency.

Core Requirements

Bachelor's degree required
5-6 years of customer service experience
Proficient in shipping documents and statutory compliance
Expertise in managing over-dimensional cargo logistics
Strong problem-solving and communication skills

Responsibilities

Oversee daily operations and ensure compliance with customer instructions
Coordinate bookings with carriers for project timelines
Manage the opening and closing of shipment files
Maintain accurate billing and shipping documentation
Provide timely updates to customers on project statuses
Assist pricing team as needed for logistics solutions
Ensure vendor invoices are accurate and processed timely

Benifits

Flexible work arrangements
Paid time off
Well-being programs
Mental health resources
Employee Assistance Program

Must Have skills

Project managementCustomer serviceAttention to detailAgility in responding to operational changesProficient in technology like CW1

Job Keywords

LogisticsOperations ManagementFreight ForwardingCustomer SatisfactionProject Coordination

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