Operations Manager
People Prime Worldwide
Posted
last week
Hyderabad, Telangana, India
Onsite
INR 135K
Mid Level
Contract
Sema Summary
The Operations Manager will lead a GAM L1 Product Support team, focusing on performance and client experience. The role requires strong leadership and expertise in Google Ad Manager workflows.
About Company
People Prime Worldwide delivers innovative IT solutions, providing expert consulting and managed services to help businesses optimize their technology infrastructure.
Core Requirements
- Bachelor’s degree in any discipline.
- 7-10 years in ad tech product support.
- Hands-on experience with Google Ad Manager.
- Strong communication and leadership skills.
- Experience in performance management.
Responsibilities
- Act as shift manager for GAM support team.
- Manage case allocation and SLA adherence.
- Conduct quality audits for team performance.
- Oversee case ageing and intervention on at-risk cases.
- Monitor team productivity and case quality.
- Lead communications with external teams.
- Provide feedback and training to team analysts.
Must Have skills
Job Keywords
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