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Operations Manager
Mashreq
Posted
last week

Bengaluru, Karnataka, India

Onsite

INR 120K

Senior Level

Full Time

Job Categories

Banking Management Operations Finance Customer

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Sema Summary

The Senior Manager - Operations is responsible for leading multiple teams to enhance customer onboarding and support activities. This role requires strong problem-solving abilities and a solid understanding of corporate banking operations.

About Company

Mashreq is a leading bank that innovates in banking and financial services. With a diverse team, it aims to provide outstanding customer service and pioneering solutions.

Core Requirements

Minimum 12 years of experience in banking operations.
Strong understanding of corporate banking.
Excellent communication skills.
Team management experience.
Knowledge of local and international regulatory requirements.

Responsibilities

Manage day-to-day operations and planning.
Drive customer onboarding and maintenance processes.
Lead change initiatives impacting customer experiences.
Ensure compliance with service level agreements.
Optimize productivity and coach team members.
Document and review operating procedures.
Engage with stakeholders to drive solutions.

Must Have skills

Banking operations knowledgeProblem-solving skillsTeam leadershipConflict managementEffective communication

Job Keywords

Operations ManagementCorporate BankingCustomer ExperienceTeam LeadershipProblem Solving

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