Operations Lead
VirtuPro
Posted
3 weeks ago
Philippines
Remote
USD 5K
Mid Level
Full Time
Sema Summary
VirtuPro is seeking an Operations Lead to manage their operations team and serve as the senior point of contact for clients. The role involves ensuring consistent execution across shifts and handling escalations effectively.
About Company
VirtuPro is a Dubai-based short-term rental operations company that supports holiday home operators and property managers by managing the full back-end of operations.
Core Requirements
- 2+ years experience in short-term rental operations
- Team leadership experience
- Strong English writing skills
- Ability to make decisions under pressure
- Highly organized with SOPs and KPIs
Responsibilities
- Manage the Operations Team and drive performance.
- Conduct daily check-ins and shift handovers.
- Assign priorities and ensure timely task completion.
- Monitor performance and enforce SOPs.
- Coach and correct team members as needed.
- Act as the senior operational contact for clients.
- Own and resolve escalations and problems.
Must Have skills
Job Keywords
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