Operations Chargeback Head
Maya
Posted
last week
Mandaluyong, National Capital Region, Philippines
Remote
PHP 95K
Mid Level
Full Time
Sema Summary
The Operations Chargeback Head will oversee operational excellence in dispute resolution and chargebacks. This role requires leading a team, optimizing processes, and ensuring high performance in chargeback recovery.
About Company
Maya is an innovative financial services platform in the Philippines, integrating digital payments and banking solutions to empower users. With a focus on inclusivity and advanced technology, it caters to a diverse customer base.
Core Requirements
- Bachelor’s degree in Business.
- Minimum of 5 years experience in card operations.
- Strong knowledge of credit card chargeback rules.
- Excellent written and verbal communication skills.
- Analytical skills and attention to detail.
Responsibilities
- Oversee daily operations for chargebacks.
- Ensure on-time delivery of services.
- Drive chargeback recovery performance.
- Lead team development and accountability.
- Identify process improvement opportunities.
- Represent team in operational requirements.
- Remediate audit findings effectively.
Must Have skills
Job Keywords
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