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Operations Associate
Marsh Risk
Posted
4 days ago

Taguig, National Capital Region, Philippines

Remote

PHP 40K

Entry Level

Full Time

Job Categories

Operations BPO HR Customer Support

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Sema Summary

As an HRSS Operations Associate, you'll provide support to colleagues and vendors through clear communication. This role requires hybrid working, with office attendance for at least three days a week.

About Company

Marsh Risk is a global leader in risk management, advising clients in 130 countries. It emphasizes creating a diverse and inclusive work environment.

Core Requirements

Effective verbal and written communication skills
Experience in the BPO industry
Detail-oriented and logical thinking
Flexibility for night shifts
Background in HR shared services

Responsibilities

Answer incoming calls, chats, and emails
Provide accurate information to colleagues and vendors
Research and resolve complex issues
Document inquiries and interactions
Identify process improvement opportunities
Liaise with teams for timely problem resolution
Create excellent customer service experiences

Benifits

Genuine work-life balance
Flexible working arrangements
Professional development opportunities
Comprehensive benefits
Supportive culture

Must Have skills

Effective communicationAnalytical skillsDetail-orientedFlexibility for night shiftsProficiency in Workday or HR systems

Job Keywords

OperationsCustomer ServiceBPOHRRemote Work

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