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Operations Associate
GoTyme Bank
Posted
3 months ago

Quezon City, National Capital Region, Philippines

Remote

PHP 40K

Junior Level

Full Time

Job Categories

Operations Finance Banking Customer Support

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Skills

Experience

Industry

Sema Summary

The Operations Associate handles daily back-office tasks of payments-related products. This role also focuses on process improvement and collaboration with various teams.

About Company

GoTyme is a digital banking joint venture in the Philippines, aimed at democratizing financial services and providing innovative banking solutions.

Core Requirements

Bachelor's Degree in Accountancy or related field
Experience in payments and digital finance products
Knowledge of reconciliation and bank operations
Strong customer relations skills
Good communication and analytical thinking

Responsibilities

Perform daily reconciliation of assigned products.
Monitor and process tickets and concerns promptly.
Manage business partner performance against SLAs.
Escalate issues to OPS Lead and external partners.
Collaborate with cross-functional teams.
Support Operations Lead with requirements.
Contribute to product innovation and process improvements.

Must Have skills

Reconciliation knowledgeCustomer service skillsCommunication skillsAnalytical thinkingOperations managementInterpersonal skills

Job Keywords

Operations AssociateReconciliationPaymentsDigital BankingCustomer Experience

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