Operations Associate
NTT DATA North America
Posted
last week
Gurgaon, Haryana, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The Operations Associate manages customer escalations and ensures timely resolution of issues. Candidates should have experience in customer service, particularly in the credit card industry.
About Company
NTT DATA is a global innovator of business and technology services, committed to helping clients innovate for long-term success. With operations in over 50 countries, they offer consulting and technology solutions across various sectors.
Core Requirements
- Minimum 6 months experience in customer service.
- Experience in the credit card industry.
- Ability to manage escalated calls.
- Excellent communication skills.
- Strong time management abilities.
Responsibilities
- Manage customer escalations effectively.
- Track and report on escalation reasons.
- Communicate updates to customers.
- Collaborate with different departments.
- Liaise with customers for additional information.
- Provide customer solutions as an advocate.
- Escalate issues as needed.
Must Have skills
Job Keywords
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