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1001 Group

Operational Support Supervisor

1001 Group

Posted

yesterday

Jakarta, Indonesia

Onsite

IDR 6M

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Operational Support Supervisor is responsible for overseeing support operations in Jakarta, Indonesia. This role requires managing daily operations, ensuring efficient workflows, and providing excellent customer service. The position demands strong organizational skills and the ability to lead a team effectively. As it is a full-time role based on-site, applicants should be prepared to work closely with both peers and upper management. The average salary for the position is estimated around IDR 6,000,000 per month.

About Company

1001 Group focuses on delivering high-quality support services and solutions, enhancing operational efficiency for clients.

Core Requirements

  • Experience in operations management
  • Strong leadership skills
  • Excellent communication abilities
  • Problem-solving aptitude
  • Knowledge of customer service best practices

Responsibilities

  • Oversee daily operations of the support team
  • Ensure high-quality customer service is delivered
  • Train and mentor team members
  • Implement process improvements
  • Monitor performance metrics
  • Collaborate with management on operational strategies
  • Assist in resolving customer issues promptly

Must Have skills

LeadershipCommunicationProblem-solvingOrganizationalCustomer service

Nice To Have Skills

Team managementData analysisConflict resolutionProject managementProcess optimization

Job Keywords

OperationsSupportSupervisorManagementCustomer service

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