Operation Manager
NTT DATA, Inc.
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 6K
Mid Level
Full Time
Sema Summary
The Associate Operation Manager will oversee daily operational activities in a contact center environment. This role requires strong analytical skills and experience with Cisco Voice technologies.
About Company
NTT DATA is a global leader in business and technology services, committed to innovation and client success. With a presence in over 50 countries, they focus on responsible innovation and sustainable digital transformation.
Core Requirements
- 3-5 years in contact center operations
- Experience with Cisco Voice technologies
- Knowledge of ITIL processes
- Strong analytical skills
- Diploma or Degree in IT or related field
Responsibilities
- Manage daily operational activities
- Monitor service delivery performance metrics
- Support the implementation of service delivery models
- Analyze customer feedback for improvements
- Supervise front-line staff
- Assist in developing operational goals
- Troubleshoot operational issues
Benifits
- Diversity and inclusion
- Career growth
- Training programs
- Health benefits
- Flexible working hours
Must Have skills
Job Keywords
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