Onboarding Specialist
Dialpad
Posted
3 weeks ago
Pasig, National Capital Region, Philippines
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
As an Onboarding Specialist at Dialpad, you will facilitate customer onboarding and provide training on products. Your role is crucial in ensuring customers achieve their desired outcomes with our AI-powered solutions.
About Company
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. They serve over 50,000 companies globally, including major brands like Netflix and Uber.
Core Requirements
- 2-3 years in Customer Onboarding
- 1 year with VOIP solutions
- Excellent English communication skills
- Strong customer service orientation
- Ability to work independently
Responsibilities
- Facilitate onboarding deployment for new customers
- Host training sessions for customers
- Provide detailed walkthroughs for implementation
- Deliver quality onboarding in a timely manner
- Drive customers to implement best practices
- Communicate product setup requirements
- Act as escalation point for onboarding issues
Benifits
- competitive benefits
- robust training program
- inclusive work environment
Must Have skills
Job Keywords
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