Nodal Escalation Officer
IDFC FIRST Bank
Posted
last week
Navi Mumbai, Maharashtra, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Nodal Escalation Officer will handle customer escalations and ensure timely resolutions. This role requires strong communication and problem-solving skills.
About Company
IDFC FIRST Bank focuses on providing customer-centric banking solutions and aims to enhance the banking experience through innovative services.
Core Requirements
- Bachelor's degree
- Experience in customer service
- Problem-solving skills
- Ability to handle escalations
- Strong communication skills
Responsibilities
- Manage customer complaints and escalations.
- Coordinate with various departments for resolution.
- Ensure timely follow-ups with clients.
- Document escalation cases accurately.
- Analyze trends in customer issues.
- Generate reports on escalation resolution.
- Assist in training new team members.
Must Have skills
Job Keywords
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