Monitoring Engineer
NTT DATA, Inc.
Posted
3 months ago
Chennai, Tamil Nadu, India
Onsite
INR 30K
Junior Level
Full Time
Sema Summary
As a Monitoring Engineer, you will ensure IT infrastructure remains operational while providing first-line support for clients. Your role includes troubleshooting incidents, maintaining systems, and contributing to client satisfaction.
About Company
NTT DATA is a trusted leader in business and technology services, committed to innovation and sustainability. With a presence in over 50 countries, it helps organizations achieve long-term success.
Core Requirements
- Bachelor's degree in IT or Computing
- Entry-level experience in troubleshooting
- Basic knowledge of ITIL processes
- Familiarity with ITSM tools
- Disciplinary handling of service tickets
Responsibilities
- Monitor client IT infrastructure
- Troubleshoot first-line incidents
- Provide telephonic and chat support
- Perform system maintenance activities
- Update and create knowledge articles
- Contribute to disaster recovery functions
- Ensure service continuity during shifts
Benifits
- Career growth opportunities
- World-class training
- Diversity and inclusion programs
Must Have skills
Job Keywords
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