Member Experience Supervisor
FIT HUB
Posted
3 weeks ago
Jakarta Metropolitan Area
Onsite
IDR 10M
Mid Level
Full Time
Sema Summary
The Member Experience Supervisor ensures exceptional standards across all club facilities and services. This role involves conducting inspections and audits to maintain service quality and improve customer experience.
About Company
FIT HUB is a venture-backed health and wellness startup in Indonesia, focused on democratizing access to health and wellness services through technology.
Core Requirements
- Bachelor's Degree in a related field
- Experience in quality assurance or customer success
- Strong attention to detail
- Excellent communication skills
- Ability to work collaboratively
Responsibilities
- Conduct regular inspections and audits of facilities
- Create and maintain service quality standards
- Collaborate with club managers to resolve quality issues
- Generate reports on inspection findings
- Monitor implementation of corrective measures
- Ensure compliance with company standards
- Train team members on quality assurance practices
Must Have skills
Job Keywords
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