Manager Operations
Royal Caribbean Group
Posted
2 weeks ago
Makati, National Capital Region
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Manager of CC Operations at Royal Caribbean Group will be responsible for overseeing customer service operations within the organization. The role requires strong leadership and the ability to manage a team effectively in a dynamic hospitality environment. An understanding of operations management and customer relations is crucial, along with a mid-level experience in the industry. This position is based in Makati, National Capital Region.
About Company
Royal Caribbean Group is a leading global cruise company known for its innovative ships and exceptional guest experience. The company operates a fleet of cruise ships that provide unparalleled vacations to travelers around the world.
Core Requirements
- Bachelor's degree in Business or related field
- Strong leadership skills
- Experience in customer service management
- Knowledge of operations metrics
- Effective communication abilities
Responsibilities
- Manage daily operations of customer service team
- Oversee staff training and performance evaluations
- Ensure customer satisfaction and service quality
- Analyze operational processes for efficiency
- Develop and implement customer service policies
- Collaborate with other departments on service improvements
- Prepare reports on operations and team performance
Must Have skills
Nice To Have Skills
Job Keywords
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