Manager, Member Services
Malaysia Airlines
Posted
2 weeks ago
Greater Kuala Lumpur
Onsite
MYR 6K
Mid Level
Full Time
Sema Summary
Malaysia Airlines is seeking a Manager for Member Services in Greater Kuala Lumpur. This mid-level management role involves overseeing member-related activities, ensuring excellent customer service, and implementing service improvement strategies. Candidates are expected to have prior experience in service management within the aviation or travel sectors. The position is full-time, offering an estimated monthly salary of MYR6000.
About Company
Malaysia Airlines is the national carrier of Malaysia, providing flights to various destinations with a strong commitment to hospitality and top-notch customer service.
Core Requirements
- Bachelor's degree in relevant field
- Experience in customer service management
- Strong leadership skills
- Excellent communication skills
- Understanding of aviation industry
Responsibilities
- Oversee member services operations
- Ensure high-quality customer service
- Manage member inquiries and feedback
- Develop service improvement strategies
- Train and lead the member services team
- Monitor performance metrics
- Collaborate with other departments for service initiatives
Must Have skills
Nice To Have Skills
Job Keywords
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