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Hong Leong Bank Berhad

Manager - Business Channel

Hong Leong Bank Berhad

Posted

yesterday

Kuala Lumpur, Malaysia

Onsite

MYR 6K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Manager - Business Channel role at Hong Leong Bank involves overseeing operations and enhancing customer service. Candidates are expected to manage and optimize business channels, focusing on customer satisfaction and operational efficiency. This mid-level position is based in Kuala Lumpur, Malaysia, and may require experience in banking or financial services. Strong management skills and operational knowledge are essential for success.

About Company

Hong Leong Bank Berhad is a prominent financial institution in Malaysia, offering a wide range of banking services to meet diverse customer needs.

Core Requirements

  • Bachelor's degree in Business or relevant field
  • 3-5 years of managerial experience
  • Strong communication skills
  • Experience in customer service
  • Knowledge of banking operations

Responsibilities

  • Manage daily operations of business channels
  • Enhance customer service strategies
  • Oversee staff training and development
  • Ensure compliance with banking regulations
  • Analyze business performance metrics
  • Collaborate with other departments
  • Implement process improvements

Must Have skills

Management skillsCustomer serviceOperational efficiencyAnalytical thinkingTeam leadership

Nice To Have Skills

Project managementFinancial analysisCRM softwareNegotiation skillsStrategic planning

Tools Knowledge Requried

CRM softwareMicrosoft OfficeData analytics toolsFinancial software

Job Keywords

bankingoperationsmanagementcustomer servicefinance

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