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Antzlab Technology Services Pvt. Ltd.

Major Incident Commander

Antzlab Technology Services Pvt. Ltd.

Posted

3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Major Incident Commander at Antzlab Technology Services, you will lead the resolution of significant incidents that affect service availability. This role requires strong leadership, communication skills, and an analytical mindset to coordinate resources effectively. You will work primarily on-site in Bengaluru and engage with cross-functional teams to ensure swift incident resolution. Experience in incident management is essential, along with a commitment to maintaining high service standards.

About Company

Antzlab Technology Services Pvt. Ltd. is focused on delivering high-quality technology solutions with a commitment to customer satisfaction and operational excellence.

Core Requirements

  • Bachelor's degree in a relevant field
  • 5 years of incident management experience
  • Strong leadership capabilities
  • Excellent communication skills
  • Ability to work under pressure

Responsibilities

  • Lead major incident response teams
  • Coordinate with technical teams for rapid incident resolution
  • Communicate incident status to stakeholders
  • Document incidents and resolutions for future reference
  • Analyze incident trends for preventive measures
  • Develop incident management processes
  • Training team members on incident management procedures

Must Have skills

LeadershipIncident managementCommunicationAnalytical skillsProblem-solving

Nice To Have Skills

Technical knowledge of IT systemsProject managementConflict resolutionTeam managementData analysis

Tools Knowledge Requried

JiraServiceNowSlackConfluenceMicrosoft Office

Job Keywords

Incident CommanderMajor Incident ManagementTechnical LeadershipService ManagementTeam Coordination

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