Logistics Specialist
Shopee
Posted
last week
Jakarta, Indonesia
Onsite
IDR 8M
Mid Level
Full Time
Sema Summary
The Logistics Specialist role focuses on enhancing customer experience in logistics operations. Key responsibilities include continuous improvement initiatives and collaboration with cross-functional teams.
About Company
Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, known for providing secure and efficient online shopping experiences. It aims to become the region's top e-commerce destination through ongoing product optimization.
Core Requirements
- Bachelor’s degree
- 2–3 years of experience in logistics or operations
- Strong problem-solving skills
- Data analysis proficiency
- Advanced Excel skills
Responsibilities
- Drive continuous improvements in customer satisfaction metrics.
- Coordinate logistics-related Return & Refund initiatives.
- Monitor and enhance payment SLA performance.
- Support fraud-prevention initiatives.
- Collaborate with Product and Tech teams on UI/UX improvements.
- Partner with Insurance teams to optimize claim settlement.
- Improve chatbot workflows for higher customer satisfaction.
Must Have skills
Job Keywords
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