Leave of Absence SME
Mondelēz International
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Leave of Absence SME at Mondelēz International will support service operations and ensure compliance with service level agreements. This role involves process standardization, training material development, and continuous improvement initiatives.
About Company
Mondelēz International is a leading global snack company known for its iconic brands such as Oreo, Cadbury, and Trident. With a commitment to empowering people to snack right, the company operates in over 80 countries and employs around 80,000 individuals worldwide.
Core Requirements
- Experience in service operations
- Knowledge of process design and mapping
- Ability to communicate effectively
- Experience in a shared service organization
- Team player with influencing skills
Responsibilities
- Ensure service level agreements are met
- Develop standard operating procedures
- Analyze and report on process exceptions
- Lead continuous improvement initiatives
- Provide input for training materials
- Drive standardization and simplification of processes
- Collaborate with team members to enhance service delivery
Must Have skills
Job Keywords
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