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Learning Manager
Mandarin Oriental
Posted
3 weeks ago

Desaru, Johore, Malaysia

Onsite

MYR 8K

Mid Level

Full Time

Job Categories

Training Management Hospitality Quality Development

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Sema Summary

The Learning & Development Manager – Quality is responsible for training and quality initiatives to ensure service excellence. This role involves developing training plans, conducting audits, and monitoring compliance with service standards.

About Company

Mandarin Oriental is an award-winning operator of luxurious hotels and resorts, known for exceptional service and a strong development pipeline. The group operates properties worldwide, reflecting local culture and oriental heritage.

Core Requirements

Bachelor's degree in Hospitality or related field
3-5 years of training or quality assurance experience
Strong knowledge of hotel operations
Excellent presentation and communication skills
Proficiency in MS Office

Responsibilities

Develop and implement annual training plans
Conduct training needs analysis across departments
Deliver core training modules and maintain training records
Lead the hotel's Quality Assurance programme
Conduct audits on service quality and implement corrective actions
Monitor guest satisfaction scores and improve weak areas
Oversee onboarding programmes for new hires

Benifits

Complimentary hotel stays
Health benefits
Wellness programmes
Career development programmes

Must Have skills

Training and developmentQuality assuranceCommunicationAnalytical skillsTeam motivation

Job Keywords

Learning and DevelopmentQuality AssuranceHospitalityTrainingManagement

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