Lead Technology Support Engineer
Nike
Posted
3 weeks ago
Karnataka, India
Onsite
INR 60K
Senior Level
Full Time
Sema Summary
The Lead Technology Customer Support Engineer at Nike is responsible for providing high-level support and guidance to customers. This role requires a senior-level candidate with substantial experience in technology and customer service. The position is based in Karnataka, India, and focuses on leading a team to resolve customer inquiries efficiently. Candidates should possess strong problem-solving skills and be adept at managing support systems.
About Company
Nike is a leading global sportswear and footwear company known for its innovative technology and strong commitment to customer satisfaction.
Core Requirements
- Bachelor's degree in Engineering or related field
- Extensive experience in customer support
- Strong technical background
- Leadership skills for team management
- Excellent communication skills
Responsibilities
- Lead customer support operations
- Manage technical issues for customers
- Develop training for support staff
- Analyze customer feedback for improvements
- Ensure high customer satisfaction
- Collaborate with engineering teams
- Maintain support documentation
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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