Lead Specialist
Empower
Posted
3 weeks ago
Taguig
Onsite
PHP 50K
Senior Level
Full Time
Sema Summary
The Lead Specialist Client Service position at Empower involves managing client relationships and service delivery. The role requires strong leadership skills to guide teams and enhance client satisfaction. Ideal candidates should have extensive experience in client service and operations management, particularly within the financial sector. Taguig, Philippines is the working location, necessitating in-person collaboration. A competitive salary is offered based on industry standards.
About Company
Empower is a financial services company specializing in retirement plans and investment services, dedicated to delivering exceptional client experiences.
Core Requirements
- Bachelor's degree
- 5 years experience in client service
- Leadership experience
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Manage client service teams
- Enhance client satisfaction
- Develop client service strategies
- Monitor service delivery standards
- Train junior staff
- Serve as a point of escalation for client issues
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Job Keywords
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