Lead Specialist
dsm-firmenich
Posted
2 weeks ago
Mumbai Metropolitan Region
Onsite
INR 60K
Senior Level
Full Time
Sema Summary
The Lead Specialist in Customer Care at dsm-firmenich is responsible for overseeing customer interactions and providing guidance to the support team. This senior position requires strong leadership skills and a proven track record in managing customer care operations effectively. The role will be based in the Mumbai Metropolitan Region, demanding experience in creating customer satisfaction strategies. Candidates should also be prepared to mentor team members and implement best practices for service excellence.
About Company
dsm-firmenich is a leading company in the flavor and fragrance industry, dedicated to innovation and sustainability. They prioritize customer satisfaction and are committed to delivering high-quality products and services.
Core Requirements
- Bachelor's degree
- 5+ years in customer care
- Leadership experience
- Knowledge of CRM software
- Excellent communication skills
Responsibilities
- Oversee customer support operations
- Develop customer care strategies
- Manage a team of support specialists
- Analyze customer feedback trends
- Coordinate with other departments
- Train and mentor staff
- Ensure compliance with service standards
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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