Lead Problem Manager
Depository Trust & Clearing Corporation
Posted
3 weeks ago
Metro Manila
Remote
USD 1K
Mid Level
Full Time
Sema Summary
The Lead Problem Management Associate oversees the lifecycle of IT problems, ensuring effective resolution and minimizing business impact. This role involves root cause analysis and proactive measures to enhance service quality.
About Company
The Depository Trust & Clearing Corporation (DTCC) is a leading post-trade market infrastructure provider for the global financial services industry, automating and standardizing financial transaction processing.
Core Requirements
- Minimum of 6 years of related experience
- Bachelor's degree or equivalent experience
- Proven work experience as a Problem Manager
- Experience in IT service management and ITIL processes
- Strong problem-solving and communication skills
Responsibilities
- Identify and classify problems and their root causes
- Coordinate with IT teams to design and implement solutions
- Handle problem lifecycle from identification to closure
- Develop strategies to prevent recurring incidents
- Document all problem management activities
- Generate reports on problem management performance
- Provide training on problem management processes
Benifits
- Comprehensive health insurance
- Life insurance
- Pension benefits
- Paid Time Off
- Flexible work model
Must Have skills
Job Keywords
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