Lead Customer Success
Freshworks
Posted
yesterday
Chennai, Tamil Nadu, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
As a Lead in Customer Success at Freshworks, you'll drive customer engagement and satisfaction within the company. Your role involves managing customer relationships, developing engagement strategies, and ensuring the team's performance meets business objectives. Ideal candidates should have a solid understanding of customer success principles and excellent leadership skills. This full-time position is based in Chennai, Tamil Nadu, India.
About Company
Freshworks is a software company focused on providing innovative solutions for customer engagement, support, and success.
Core Requirements
- Bachelor's degree or equivalent experience
- 3+ years in customer success
- Strong leadership skills
- Excellent communication abilities
- Problem-solving mindset
Responsibilities
- Lead and mentor the customer success team.
- Develop customer success strategies.
- Monitor customer health metrics.
- Facilitate customer onboarding.
- Drive customer engagement initiatives.
- Address customer feedback and concerns.
- Collaborate with sales and product teams.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Customer Success Manager
SurveySparrow
Chennai, Tamil Nadu, India
Customer Success Manager
Michael Page
Bengaluru East, Karnataka, India
Customer Success Manager
LimeChat
Bengaluru, Karnataka, India
Customer Success Manager
Darwinbox
Mumbai
Customer Success Manager
Truein
Pune, Maharashtra
Customer Success Specialist
CSML GROUP
Mumbai, Maharashtra, India
Customer Success Executive
Oliveboard
Bengaluru, Karnataka, India
Customer Success Associate
FloBiz
Bengaluru, Karnataka, India
Customer Success Executive
Zylu Business Solutions Private Limited
Bengaluru South, Karnataka
Customer Support
Infosys BPM
Kolkata
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.