IVR Tester
People Prime Worldwide
Posted
last week
Pune
Onsite
INR 60K
Mid Level
Contract
Sema Summary
The IVR Tester role focuses on automation testing using tools like Cyara. Candidates should possess experience in creating functional requirements and have a strong background in contact center practices.
About Company
People Prime Worldwide specializes in IT services and consulting, providing innovative solutions to enhance business success. They offer services like staff augmentation and managed IT operations.
Core Requirements
- 5-9 years of experience in IVR testing
- Proficiency in automation tools like Cyara
- Strong technical writing skills
- Experience in large-scale projects
- Understanding of voice components and ACD testing
Responsibilities
- Conduct automation testing using Cyara.
- Create functional specifications based on user needs.
- Communicate effectively with engineering teams.
- Familiarize with IVR call flows and automation.
- Perform system integration and regression testing.
- Develop Visio call flow diagrams.
- Ensure quality and accuracy in IVR testing.
Must Have skills
Job Keywords
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