ITSM Specialist
Tap Growth ai
Posted
last week
Singapore, Singapore
Onsite
SGD 9K
Mid Level
Full Time
Sema Summary
The ITSM Specialist role at Tap Growth ai focuses on optimizing IT service management processes. The ideal candidate should have extensive experience in ServiceNow and a solid understanding of the ITIL framework.
About Company
Tap Growth ai specializes in providing research services to fast-growing companies, focusing on IT and technology solutions.
Core Requirements
- 5–7 years in IT Service Management.
- Proficiency in ServiceNow ITSM.
- Experience in EUC support.
- Good understanding of ITIL framework.
- Strong communication skills.
Responsibilities
- Perform ITSM operational activities using ServiceNow.
- Support EUC operations, including remote and deskside support.
- Maintain customer communication regarding service updates.
- Execute ITIL-aligned processes for service management.
- Resolve service issues with IT teams and vendors.
- Assist in incident troubleshooting and root cause analysis.
- Monitor service queues for SLA adherence.
Must Have skills
Job Keywords
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