IT Technical Advisor
ECLARO
Posted
last week
Quezon City
Remote
IDR 15M
Mid Level
Full Time
Sema Summary
The IT Technical Advisor will oversee technical issues and enhance telephony infrastructure. Collaboration with support teams and vendors is crucial for effective service delivery.
About Company
ECLARO is a professional services firm delivering talent solutions through strategic staffing and outsourcing. With a focus on building long-term relationships, ECLARO offers customized services for diverse industries.
Core Requirements
- 5-10 years of experience in IT support.
- Knowledge of telephony systems including VoIP and SIP.
- Experience with Avaya and Verint systems.
- Strong troubleshooting skills.
- Education in a relevant technical field.
Responsibilities
- Resolve escalated technical issues.
- Install and update IT infrastructure components.
- Develop user documentation with support teams.
- Collaborate with vendors and technical resources.
- Gather business requirements for telephony projects.
- Lead user acceptance testing (UAT) efforts.
- Adapt to a rapidly evolving technical environment.
Must Have skills
Job Keywords
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