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Agent & Co

IT Support

Agent & Co

Posted

3 weeks ago

Yogyakarta, Yogyakarta, Indonesia

Onsite

IDR 5M

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

We are seeking an IT Support professional to assist with technical issues in our Yogyakarta office. The role involves resolving hardware and software problems, providing support to users, and maintaining IT systems. This position is ideal for junior-level candidates looking to grow in the technology field. The company offers a collaborative environment and opportunities for skill enhancement.

About Company

Agent & Co specializes in contact center services, providing expert support solutions for businesses looking to enhance their customer engagement.

Core Requirements

  • Technical degree or certification
  • Basic understanding of IT systems
  • Problem-solving skills
  • Strong communication abilities
  • Team-oriented mindset

Responsibilities

  • Resolve technical support tickets.
  • Assist users with hardware issues.
  • Provide software troubleshooting.
  • Document support processes.
  • Maintain IT equipment inventory.
  • Collaborate with team on IT projects.
  • Train users on new technologies.

Must Have skills

TroubleshootingCustomer serviceNetworkingTechnical supportCommunication

Nice To Have Skills

Project managementSoftware installationHardware maintenanceDatabase managementCloud services

Tools Knowledge Requried

WindowsHelpdesk softwareRemote desktop tools

Job Keywords

IT SupportTechnical AssistanceHelpdeskCustomer ServiceTroubleshooting

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