IT Support Staff
IFT Group
Posted
last week
Jakarta, Indonesia
Remote
IDR 6M
Entry Level
Full Time
Sema Summary
The IT Support Staff role involves managing customer support requests and ensuring high satisfaction. Candidates will engage with the HRIS system and require strong communication skills.
About Company
IFT Group is an information technology and services company focused on building a digital society. With a team of 201-500 employees, they aim to leave no one behind in the digital transformation.
Core Requirements
- Bachelor’s degree in IT or related field
- Experience with HRIS applications
- Basic IT and computer operations knowledge
- Strong communication skills
- Proficiency in English
Responsibilities
- Manage customer support requests based on SLA.
- Provide guidance on HRIS features.
- Develop a knowledge base for solutions.
- Enhance communication quality for customer satisfaction.
- Coordinate with teams for system improvements.
- Support users of digital applications.
- Resolve issues related to Core HR and Payroll modules.
Must Have skills
Job Keywords
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