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IT Support Specialist
Eastvantage
Posted
2 days ago

Taguig, National Capital Region

Onsite

PHP 25K

Full Time

Job Categories

IT Support Technical Customer Service

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Sema Summary

The IT Support Specialist role at Eastvantage involves providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responsibilities include troubleshooting, resolving user issues, and maintaining IT inventory. The position is full-time and located on-site in Taguig, offering a competitive salary. Applicants should demonstrate effective communication skills and a strong understanding of IT fundamentals.

About Company

Eastvantage is a company dedicated to providing exceptional IT support services, focusing on enhanced customer experience through dedicated solutions.

Core Requirements

Bachelor's degree in IT or related field
Relevant IT support experience
Strong communication skills
Customer-focused mindset
Technical troubleshooting abilities

Responsibilities

Provide technical support to users
Diagnose hardware and software issues
Assist in setting up IT equipment
Document support requests and resolutions
Work with the IT team on various projects
Manage inventory of IT equipment
Provide training to users on new systems

Must Have skills

Technical supportTroubleshootingCommunicationCustomer serviceIT systems knowledge

Nice To Have Skills

Project managementTeam collaborationBasic networkingSoftware installationProblem-solving

Tools Knowledge Requried

Helpdesk softwareWindows OSMicrosoft OfficeRemote desktop toolsTicketing systems

Job Keywords

IT SupportTechnical AssistanceTroubleshootingCustomer ServiceUser Support

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