IT Support
TG Malaysia
Posted
last week
Johor Bahru, Malaysia
Onsite
MYR 4K
Entry Level
Contract
Sema Summary
The job requires a Mandarin-speaking Level 1 Support Specialist to provide technical support. The ideal candidate should have at least one year of relevant experience and good problem-solving skills.
About Company
TG Malaysia is part of TG Group, a workforce solutions provider operating in over 50 markets, focusing on innovative human capital solutions.
Core Requirements
- Minimum 1 year of experience in IT support.
- Fluency in Mandarin and English.
- Basic IT troubleshooting knowledge.
- Good problem-solving skills.
- Ability to work independently and as part of a team.
Responsibilities
- Provide first-level support via phone, email, or chat.
- Troubleshoot password resets and Wi-Fi connectivity issues.
- Resolve blue screen errors and basic hardware problems.
- Log incidents using the ticketing system.
- Escalate unresolved issues to Level 2 support.
- Maintain documentation for common issues.
- Communicate effectively in Mandarin and English.
Must Have skills
Job Keywords
Similar Jobs
IT Support
Zoom
Remote
Customer Service
Shopee
Kuala Lumpur, Malaysia
Customer Service
Shopee
Kuala Lumpur, Malaysia
Junior Specialist
Zuellig Pharma
Shah Alam, Selangor, Malaysia
Content Specialist
Tencent
Federal Territory of Kuala Lumpur, Malaysia
Data Entry Specialist
Qi Group
Petaling Jaya, Selangor, Malaysia
Data Entry Specialist
Bjak
Petaling Jaya, Selangor, Malaysia
Business Intelligence Analyst
PERSOL APAC
Greater Kuala Lumpur
Ecommerce Executive
SRKay Consulting Group
Greater Kuala Lumpur
Junior Foreman
SPX Express
Kuala Lumpur
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.