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Singtel

IT Support Intern

Singtel

Posted

3 weeks ago

Kuala Lumpur

Onsite

MYR 3K

Intern Level

Internship

Match

Skills

Experience

Industry

Sema

Sema Summary

Singtel is seeking an IT Support Intern to provide assistance in a service desk environment. The role involves troubleshooting technical issues, supporting users with IT systems, and ensuring efficient operation of IT services. Candidates should possess basic technical knowledge and a willingness to learn. The internship is based in Kuala Lumpur, Malaysia, providing hands-on experience in IT support within a leading telecommunications company.

About Company

Singtel is one of Asia's leading communications technology groups, providing a wide range of telecommunications services including mobile, internet, and fixed-line solutions.

Core Requirements

  • Basic IT knowledge
  • Customer service skills
  • Problem-solving abilities
  • Communication skills
  • Willingness to learn

Responsibilities

  • Provide first-level technical support
  • Troubleshoot IT issues
  • Assist users with service requests
  • Maintain IT service records
  • Collaborate with the IT team
  • Respond to user inquiries
  • Improve user experience through feedback

Must Have skills

Technical supportCustomer serviceTroubleshootingCommunicationTeam collaboration

Nice To Have Skills

Time managementAdaptabilityBasic networkingDocumentation skillsAnalytical thinking

Tools Knowledge Requried

Helpdesk softwareRemote support toolsTicketing systems

Job Keywords

IT supportinternshiptechnical assistancecustomer serviceservice desk

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