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IT Support Engineer
Intrepid Asia
Posted
yesterday

South Jakarta, Jakarta, Indonesia

Remote

IDR 12M

Full Time

Job Categories

IT Support Engineering Technical Service

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Sema Summary

As an IT Support Engineer at Intrepid Asia, you will provide technical support and services to ensure the efficient operation of IT systems. Your role will involve troubleshooting hardware and software issues, assisting team members with IT-related inquiries, and maintaining system documentation. This position is based in South Jakarta but allows for a hybrid work model. Although specific experience requirements are not detailed, candidates should possess a foundational understanding of IT systems. You'll have the opportunity to work in a dynamic environment and help drive technology initiatives.

About Company

Intrepid Asia is focused on delivering comprehensive IT solutions in the region, fostering innovation, and supporting businesses with technological advancements.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Knowledge of IT systems and software
Strong communication skills
Ability to troubleshoot technical issues

Responsibilities

Provide technical support to end-users
Troubleshoot hardware and software problems
Assist with system installations and upgrades
Maintain documentation of support processes
Collaborate with IT team on projects
Train staff on new technologies
Monitor system performance and security

Must Have skills

Technical supportProblem-solvingCommunicationIT troubleshootingCustomer service

Nice To Have Skills

Network configurationSoftware installationRemote supportDocumentation skillsProject management

Tools Knowledge Requried

Ticketing systemRemote access softwareMicrosoft OfficeOperating systemsDiagnostic tools

Job Keywords

IT SupportTechnical AssistantHelp DeskTroubleshootingSystem Maintenance

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