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inspiro

IT Support Engineer

inspiro

Posted

3 weeks ago

Makati, National Capital Region, Philippines

Onsite

PHP 30K

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The IT Support Engineer role involves providing technical support and troubleshooting for desktop and application issues. Candidates should have a background in IT-related courses and experience in incident management.

About Company

Inspiro is a global leader in customer experience outsourcing, providing innovative solutions across various industries. With over 20 years of experience, they support customer lifecycle needs through advanced technology and analytics.

Core Requirements

  • Graduate of IT-related courses
  • Proficient in Microsoft Office and operating systems
  • Good English communication skills
  • Experience in incident management
  • Basic knowledge in network administration

Responsibilities

  • Provide technical support for desktop and applications
  • Troubleshoot IT-related issues
  • Manage incident tickets and resolutions
  • Assist in network and system administration
  • Ensure compliance with quality standards
  • Document support processes and solutions
  • Collaborate with IT teams for system improvements

Must Have skills

Technical supportIncident managementMicrosoft OfficeCommunication skillsTroubleshooting

Job Keywords

IT SupportTechnical SupportTroubleshootingIncident ManagementCustomer Experience

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