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IT Support Engineer
Advange Group
Posted
yesterday

Cirebon, West Java, Indonesia

Onsite

IDR 6M

Full Time

Job Categories

Support IT Engineering Full-time Technical

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Sema Summary

The role of IT Support Engineer involves providing technical assistance and support to users and maintaining IT infrastructure. The position is based in Cirebon, West Java, Indonesia, and requires the ability to troubleshoot hardware and software issues. Ideal candidates should have a keen understanding of IT support processes and customer service. The job offers a full-time opportunity with a competitive salary. While specific requirements are not listed, a proactive attitude towards learning and problem-solving is beneficial.

About Company

Advange Group specializes in providing IT solutions and support services to enhance business operations.

Core Requirements

Bachelor's degree in IT or related field
Experience in IT support or technical assistance
Knowledge of hardware and software troubleshooting
Strong problem-solving skills
Excellent communication skills

Responsibilities

Provide technical support to end-users
Troubleshoot hardware and software issues
Maintain and manage IT infrastructure
Prepare documentation for IT processes
Assist in the installation and configuration of IT systems
Monitor and report on IT performance
Collaborate with team members to resolve technical problems

Must Have skills

Technical support experienceTroubleshooting skillsCommunication skillsProblem-solving skillsCustomer service

Nice To Have Skills

Project managementNetworking knowledgeSoftware installationITIL framework knowledgeTeam collaboration

Tools Knowledge Requried

Ticketing systemRemote desktop softwareWindows OSNetworking toolsDiagnostic tools

Job Keywords

IT SupportTechnical AssistanceTroubleshootingCustomer ServiceInfrastructure Management

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