IT Specialist
ECLARO
Posted
last week
Philippines
Remote
PHP 30K
Junior Level
Full Time
Sema Summary
As an IT Specialist at ECLARO, you will provide exceptional technical support to dental practices worldwide, handling inquiries via phone, email, and chat. Your role involves troubleshooting both software and hardware issues, especially related to 3D scanning devices. This position requires strong adaptability and the ability to document bugs effectively. Ideal candidates will have 1-3 years of IT support experience, particularly in a Help Desk setting.
About Company
ECLARO is a professional services firm specializing in staffing solutions, headquartered in New York City. With a global reach, they offer customized recruiting and outsourcing services to a diverse range of clients, from startups to Fortune 50 companies.
Core Requirements
- 1-3 years of IT support experience
- Experience with ticketing CRM
- Knowledge of Windows 10 and 11
- Ability to document SOPs
- Flexibility to learn new technologies
Responsibilities
- Handle inbound technical support inquiries
- Provide desktop support for Windows devices
- Document and track software bugs
- Serve as an expert for 3D scanning technology
- Assist with internal IT needs
- Improve customer experience through SOPs
- Coach frontline agents on troubleshooting
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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